The Professional Development program strives to empower Shaw University faculty and staff by providing professional, instructional, and curricular development with emphasis on communication, customer focus and problem-solving. This program is designed to allow both faculty and staff to take an active part in their professional development. Professional Development is a vital part of an institutions success and has been shown to yield better student retention rates and student performance. The program will provide opportunities for participants to identify and develop key competencies to help them excel professionally. Just as with many other professions, the development of excellence is a continuous life-long challenging process.