Shaw University 150

Office of Information Technology

Help Desk Staff

Shaw University's help desk is staffed with well qualified IT specialist. The following section provides you with Help Desk Staff summary:

Burhan Ahmed, MCP, CSA
(20 years experience)

  • Network Architecture & Design
  • Computer Hardware Security & Fault Tolerance
  • Information Security Policy Management
  • Information Security Architecture
  • IT Project Management
  • Microsoft Server Systems
  • Microsoft Exchange Server (email)
  • Microsoft SQL Server (database)
  • Cisco Networking Technologies
  • Help Desk Management
  • Enterprise Computing
  • Business Continuity

Sadr Ahmed
Jenzabar Certified Administrator / Client Relationship Manager / Voice & Video Administrator
(10 years experience)

His main area of responsibility is to keep track of the Help Desk function for the Main Campus and related Cape Sites. This includes taking service calls directly as well supervising the other members of the Shaw University IT Helpdesk dept. He checks the call logs and calls back the clients to follow up. It also means frequent contact calls or meetings with the CIO for daily updates of outstanding issues. He splits time between Debnam and the Datacenter in the TOS Women's Dorm most days as it allows me easier access to the users that may be having IT issues.

Network administration including tasks such as:

  • Creating user accounts
  • Changing user accounts (changing permissions, passwords etc.)
  • Deleting accounts
  • mail issues for students as well as staff/faculty
  • Blackboard and Bearsnet log in and update issues for students Video Teleconferencing (Cisco VTC)

Remote Learning administration including tasks such as: 

  • Setting up videoconferencing sessions
  • Monitoring on-going classes/meetings from Main Campus to the Cape Sites
  • Troubleshooting connectivity issues

Telephone (Cisco Call Manager / Unity / Carrier liaison) administration including tasks such as: 

  • Creating new accounts
  • Changing passwords for Voice and Voice Mail systems
  • Adding features to existing users
  • Troubleshooting voice/voice mail issues for Shaw Main Campus and the Cape sites
  • Carrier Management for remote CAPE sites Teleconference administration including tasks such as:
  • Adding new conferences, testing connections, communicating with the President's office.

PC/Application Support including tasks such as:

  • Hardware replacement and maintenance
  • Software training and troubleshooting (focus on Microsoft Office Suite)

John Beltran
Service Desk Technician & Technical Support
(5 years experience)

  • Microsoft Desktop Support
  • Microsoft Applications Support
  • Network Support

Stephen Brunson
Service Desk Technician & Technical Support

  • Microsoft Desktop Support
  • Microsoft Applications Support
  • Network Support

Ben Cuddington
Network Infrastructure Cabling & Network Technician


Kevin Johnson, CISSP/MCSE/CCNA 
Sr. Network/Systems Engineer
(20 years experience)

Areas of Expertise:

  • Cisco Certified Network Administrator
  • Cisco Voice Technologies
  • Cisco Video Technologies
  • Business Continuity and Disaster Recovery Planning
  • Network Architecture & Design
  • Network Security Design
  • Computer Hardware Security & Fault Tolerance
  • Information Security Policy Management
  • Information Security Architecture
  • IT Project Management
  • Messaging & Communications Systems
  • Microsoft Server Systems
  • Microsoft Exchange Server (email)
  • Microsoft SQL Server (database)
  • Cisco Switching, Routing, and Security 

Anthony Monteverde, CCNA
Project Manager / Network Specialist
(5 Years Experience)

Areas of Expertise:

  • Service Delivery Management
  • Microsoft Desktop & Server Administration
  • Email Technologies & Remote Computing Platforms
  • Wireless & VPN
  • Cisco IP Telephony Administration
  • Cisco Video Conferencing (VTC)
  • McAfee Web Gateway Administration
  • Microsoft Active Directory Maintenance
  • Cisco Certified Network Administrator
  • VMware View VDI Administration

Richard Rash
Service Desk Technical Projects

  • Microsoft Desktop Support
  • Microsoft Applications Support
  • Network Support

Rob Romano
Microsoft Systems Administrator
(5 Years Experience) 

  • Active Directory
  • Exchange Server
  • Centralization Technologies
  • Student Lab Management

Krishna Ryali
Systems Administrator
(5 years experience)

  • Microsoft Desktop & Server Products
  • VMware Products
  • VMware Certified Professional

Mark Taffar, CCNA
Sr. Network/Telephony/Video/Security/Virtualization Engineer
(12 Years Experience)

Areas of Expertise:

  • Cisco Certified Network Administrator
  • Cisco Call Manager / Cisco Unity / Cisco Emergency Responder
  • Cisco Video Conferencing
  • Multi-Vendor Storage (SAN) Engineer
  • Virtualization Engineering
  • Cisco Switching, Routing, and Security
  • ESX and Virtual Infrastructure
  • Hardened Linux/Unix/BSD
  • Apache2 + MySQL Driven Web and Application Hosting
  • Apache2 + MySQL + Perl + Python Web Development
  • IIS/MS-SQL Driven Web and Application Hosting
  • E-Commerce hosting, development, and maintenance
  • Secure Mobility Networking (802.11a/b/g, WPA/TKIP, VPN, Bluesocket, Cisco)
  • Microsoft Sharepoint Portal Web and Application Hosting
  • Microsoft Exchange implementation and support
  • Microsoft Active Directory implementation, support, and maintenance
  • SMTP Spam/Virus filtering development and implementation
  • McAfee Enterprise Suite implementation (EPO, Groupshield, etc)
  • Enterprise Network and Security Monitoring including open-source solutions Nagios, check_mk, PNP4nagios, SNMPTT trap receiver
  • Incident Response, Mitigation, and Remediation
  • Secure Network Design and Migration
  • iSCSI SAN implementation and support
  • Windows and Linux Scripting (bash, batch, wscript, cscript, perl)
  • Enterprise Backup and Recovery implementation and maintenance

Mark Tombaugh
Sr. Network Engineer / Security Admin / Datacenter Engineer
(12 Years Experience)

Areas of Expertise:

  • Cisco Switching, Routing, and Security
  • ESX and Virtual Infrastructure
  • Hardened Linux/Unix/BSD
  • Apache2 + MySQL Driven Web and Application Hosting
  • Apache2 + MySQL + Perl + Python Web Development
  • IIS/MS-SQL Driven Web and Application Hosting
  • E-Commerce hosting, development, and maintenance
  • Secure Mobility Networking (802.11a/b/g, WPA/TKIP, VPN, Miru, Bluesocket)
  • Microsoft Sharepoint Portal Web and Application Hosting
  • Microsoft Exchange implementation and support
  • Microsoft Active Directory implementation, support, and maintenance
  • SMTP Spam/Virus filtering development and implementation
  • McAfee Enterprise Suite implementation (EPO, Groupshield, etc)
  • Enterprise Network and Security Monitoring
  • Intrusion Detection and Prevention
  • Honeypot, Tarpit, Darknet, implementation, maintenance, and monitoring
  • Incident Response, Mitigation, and Remediation
  • Secure Network Design and Migration
  • iSCSI SAN implementation and support
  • Windows and Linux Scripting (bash, batch, wscript, cscript, perl)
  • Enterprise Backup and Recovery implementation and maintenance(BackupExec, Acronis TrueImage, Bacula)