Student Complaint Process
Shaw University is committed to mutual respect among
all members of the university community. This commitment includes students,
faculty, staff, and administration alike. In all concerns about fair treatment,
we seek to work together to understand and address those concerns without
having to file a formal grievance. When that is not possible, we are at all
levels committed to a fair and reasonable resolution of issues through a formal
grievance process guided by the information and documentation provided in the
process. The regulation described below guides the orderly procedure of
grievance, and attempts at resolution. (Excluding Judicial Grievances addressed
by a separate Policy)
Filing a Grievance with Shaw University
If a student has any issue or concern regarding the
living and learning environment or policies at Shaw University, s/he is asked
to please submit a student complaint/grievance form with the University. This
form is located online in Bearsnet: https://bearsnet.shawu.edu/ICS/Grievance_Form/
All student concerns will be addressed within two
weeks of notification to Student Affairs/Academic Affairs. Issues will be
resolved in a timely fashion as time and resources will allow.
If a grievance or complaint
cannot be resolved through this process, the student may file a complaint with
North Carolina Department of Justice (Consumer Protection Division), a state liaison, SARA NC, or SACSCOC. Contact
information is below.
Consumer Protection Division of the NC Department of Justice
If a student is unable to resolve a complaint through the
University's grievance procedures, s/he may file a complaint with the Consumer
Protection Division of the North Carolina Department of Justice. Please visit
the State Attorney General’s web page at: http://www.ncdoj.gov/complaint.
North Carolina residents may call (877) 566-7226. Outside of North Carolina,
please call (919) 716-6000. En Español (919) 716-0058.
If you choose to mail a complaint,
please use the following address:
Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001
Contact Information for All State Liaisons
Click here to access contact information and student complaint resources by state.
SARA NC (State Authorization Reciprocity Agreement North Carolina)
A student may also file a complaint through SARA-NC.
SARA-NC is the portal for the North Carolina State Education Assistance
Authority. A student wishing to file a complaint should follow the Complaint Process and complete the Complaint Form.
State Portal Entity Contact Information
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
Phone: 855.727.2162 or 919.549.8614 (ext. 4667)
Complaint Procedures Against SACSCOC or its Accredited Institutions
Review the policy statement, complaint procedures, and
information sheet as well as access the complaint form at http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf.
SACSCOC Contact Information:
1866 Southern Lane
Decatur, Georgia 30033-4097
Phone: (404) 679-4500
Normal inquiries about Shaw
University, such as admission requirements, financial aid, educational programs,
etc., should be addressed directly to Shaw University and not to the SACSCOC