Office of Information Technology
Help Desk Staff
Shaw University's help desk is staffed with well qualified IT specialist. The following section provides you with Help Desk Staff summary:
Anthony Monteverde
Service Desk Manager / Project Manager / Network Specialist
(5 Years Experience)
- Service Delivery Management
- Microsoft Desktop & Server Administration
- Email Technologies & Remote Computing Platforms
- Wireless & VPN
- Cisco IP Telephony Administration
- Cisco Video Conferencing (VTC)
Mark Taffar
Sr. Network Engineer / Telephony/Video Engineer / Datacenter Engineer
(12 Years Experience)
Areas of Expertise:
- Cisco Call Manager / Cisco Unity / Cisco Emergency Responder
- Cisco Video Conferencing
- Multi-Vendor Storage (SAN) Engineer
- Virtualization Engineering
- Cisco Switching, Routing, and Security
- ESX and Virtual Infrastructure
- Hardened Linux/Unix/BSD
- Apache2 + MySQL Driven Web and Application Hosting
- Apache2 + MySQL + Perl + Python Web Development
- IIS/MS-SQL Driven Web and Application Hosting
- E-Commerce hosting, development, and maintenance
- Secure Mobility Networking (802.11a/b/g, WPA/TKIP, VPN, Bluesocket, Cisco)
- Microsoft Sharepoint Portal Web and Application Hosting
- Microsoft Exchange implementation and support
- Microsoft Active Directory implementation, support, and maintenance
- SMTP Spam/Virus filtering development and implementation
- McAfee Enterprise Suite implementation (EPO, Groupshield, etc)
- Enterprise Network and Security Monitoring including open-source solutions Nagios, check_mk, PNP4nagios, SNMPTT trap receiver
- Incident Response, Mitigation, and Remediation
- Secure Network Design and Migration
- iSCSI SAN implementation and support
- Windows and Linux Scripting (bash, batch, wscript, cscript, perl)
- Enterprise Backup and Recovery implementation and maintenance
Kevin Johnson, CISSP/MCSE
(20 years experience)
Areas of Expertise:
- Network Architecture & Design
- Network Security Design
- Computer Hardware Security & Fault Tolerance
- Information Security Policy Management
- Information Security Architecture
- IT Project Management
- Messaging & Communications Systems
- Microsoft Server Systems
- Microsoft Exchange Server (email)
- Microsoft SQL Server (database)
- Cisco Networking Technologies
Burhan Ahmed, MCP, CSA
(20 years experience)
Areas of Expertise:
- Network Architecture & Design
- Computer Hardware Security & Fault Tolerance
- Information Security Policy Management
- Information Security Architecture
- IT Project Management
- Microsoft Server Systems
- Microsoft Exchange Server (email)
- Microsoft SQL Server (database)
- Cisco Networking Technologies
- Help Desk Management
- Enterprise Computing
- Business Continuity
Mark Tombaugh
Sr. Network Engineer / Security Admin / Datacenter Engineer
(12 Years Experience)
Areas of Expertise:
- Cisco Switching, Routing, and Security
- ESX and Virtual Infrastructure
- Hardened Linux/Unix/BSD
- Apache2 + MySQL Driven Web and Application Hosting
- Apache2 + MySQL + Perl + Python Web Development
- IIS/MS-SQL Driven Web and Application Hosting
- E-Commerce hosting, development, and maintenance
- Secure Mobility Networking (802.11a/b/g, WPA/TKIP, VPN, Miru, Bluesocket)
- Microsoft Sharepoint Portal Web and Application Hosting
- Microsoft Exchange implementation and support
- Microsoft Active Directory implementation, support, and maintenance
- SMTP Spam/Virus filtering development and implementation
- McAfee Enterprise Suite implementation (EPO, Groupshield, etc)
- Enterprise Network and Security Monitoring
- Intrusion Detection and Prevention
- Honeypot, Tarpit, Darknet, implementation, maintenance, and monitoring
- Incident Response, Mitigation, and Remediation
- Secure Network Design and Migration
- iSCSI SAN implementation and support
- Windows and Linux Scripting (bash, batch, wscript, cscript, perl)
- Enterprise Backup and Recovery implementation and maintenance(BackupExec, Acronis TrueImage, Bacula)
Richard Rash
Service Desk Technical Projects
- Microsoft Desktop Support
- Microsoft Applications Support
- Network Support
John Beltran
Service Desk Technician & Technical Support
- Microsoft Desktop Support
- Microsoft Applications Support
- Network Support
Rob Romano
Microsoft Systems Administrator
(5 Years Experience)
- Active Directory
- Exchange Server
- Centralization Technologies
- Student Lab Management
Ben Cuddington
Network Infrastructure Cabling & Network Technician
Krishna Ryali
Systems Administrator
- Microsoft Desktop & Server Products
- VMware Products
- VMware Certified Professional
Sadr Ahmed
Jenzabar Certified Administrator / Client Relationship Manager / Voice & Video Administrator
His main area of responsibility is to keep track of the Help Desk function for the Main Campus and related Cape Sites. This includes taking service calls directly as well supervising the other members of the Shaw University IT Helpdesk dept. He checks the call logs and calls back the clients to follow up. It also means frequent contact calls or meetings with Mr. Hooshang Foroudastan for daily updates of outstanding issues. He splits time between Debnam and the Datacenter in the TOS Women's Dorm most days as it allows me easier access to the users that may be having IT issues.
Network administration including tasks such as:
- Creating user accounts
- Changing user accounts (changing permissions, passwords etc.)
- Deleting accounts
- mail issues for students as well as staff/faculty
- Blackboard and Artemis log in and update issues for students Video Teleconferencing (Cisco VTC)
Remote Learning administration including tasks such as:
- Setting up videoconferencing sessions
- Monitoring on-going classes/meetings from Main Campus to the Cape Sites
- Troubleshooting connectivity issues
Telephone (Cisco Call Manager / Unity / Carrier liaison) administration including tasks such as:
- Creating new accounts
- Changing passwords for Voice and Voice Mail systems
- Adding features to existing users
- Troubleshooting voice/voice mail issues for Shaw Main Campus and the Cape sites
- Carrier Management for remote CAPE sites Teleconference administration including tasks such as:
- Adding new conferences, testing connections, communicating with the President's office.
PC/Application Support including tasks such as:
- Hardware replacement and maintenance
- Software training and troubleshooting (focus on Microsoft Office Suite)