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Shaw University Complaint Process

Shaw University is committed to meeting the needs of every student. That is why Shaw University is an approved institution under the State Authorization Reciprocity Agreement - North Carolina (SARA-NC).  The agreement establishes comparable national standards for the interstate offering of post-secondary distance education courses and programs across state lines.

The SARA agreement is designed to make it easier for North Carolina colleges and universities to provide online and distance education options to students in other states. The agreement also provides basic protections for students and requires Shaw University to provide current and prospective students with contact information for filing complaints with the University, its accrediting agencies, and with state agencies that handle complaints in each student’s state of residence.

Students residing outside the State of North Carolina while taking online courses from Shaw University who desire to resolve an academic grievance or complaint should follow the Shaw University Complaint Process below:

Student Complaint Process

Shaw University students are advised to begin the complaint process at the departmental level where the concern resides.  In communicating specific concerns, complaints, and grievances, students are encouraged to follow established policies and procedures outlined in the online Shaw University Student Handbook (p. 102) and the Shaw University Academic Catalog

Student complaints may include, but are not limited to, concerns with the general living and learning environment on campus, such as housing, dining, grades, academics, harassment and nondiscrimination policy complaints, reports of sexual misconduct, Honor Code violations, financial aid probation or suspension, accessibility services, or access to educational records.

All Shaw University students who wish to resolve a grievance or complaint may complete the online form. Choose either student complaint form below.  
Shaw University Student Complaint Form (Login Required)

Shaw University Student Complaint Form (No Login Required)

Students who wish to appeal the resolution to a complaint may contact the complaint resolution point of contact listed below.

Non-Student Complaint Process

Non-student members of the Shaw University community who wish to resolve a grievance or complaint may complete the online Shaw University Complaint Form by clicking on the link below:

Shaw University Complaint Form (Non-Students Only)

Complaint Resolution
Contact Information:
Ms. Elysia Lash
118 E. South Street
Raleigh, NC 27601
Elysia.lash@shawu.edu | 919-278-2665


Complaint Process for North Carolina Department of Justice

If you are not satisfied with the outcome of the complaint process at Shaw University, you may choose to file a complaint with the Consumer Protection Division of the North Carolina Department of Justice. To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Español (919) 716-0058.

NCDOJ COMPLAINT FORM

If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
9001 Mail Service Center
Raleigh, NC 27699-9001


SACSCOC Student Complaint Process

If you are not satisfied with the outcome of the complaint process, you may also choose to file a complaint with Shaw University’s accrediting agency.  Shaw University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award degrees and diplomas.  Students who file a complaint with the accrediting agency should follow the SACSCOC Complaint Procedure.  The contact information for SACSCOC is:

1866 Southern Lane
Decatur, Georgia 30033-4097
Telephone: 404-679-4500
Website: http://www.sacscoc.org/


SARA-NC Complaint Process

Students may also choose to file a complaint through SARA-NC.  SARA-NC is the portal for the North Carolina State Education Assistance Authority.  Students should follow SARA North Carolina Student Complaint Process and use the SARA-NC Complaint form (PDF). The contact information for SARA-NC is:

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
Toll-free Telephone: (855) SARA-1-NC (727-2161), toll free
Telephone: (919) 248-4667, local
Website: http://www.saranc.org/
Email: information@saranc.org


Professional Licensure Disclosures

If you are considering a program at Shaw University that leads to professional licensure and you do not live in North Carolina, please contact the respective department at Shaw University or the respective licensing board in the state where you reside before beginning the program.

Birth through Kindergarten (BK-Licensure)
Dr. Lucy Wilson
Departement Head
118 E. South Street
Raleigh, NC 27601
lwilson@shawu.edu | 919-546-8322

Social Work
Manina McNeil
Department Head
118 E South Street
Raleigh, NC 27601
manina.manina@shawu.edu

General Disclosures
Education State Licensing Board Contacts
Social Work State Licensing Board Contacts
Student Complaint Information by State and Agency